Frequently Asked Questions

FAQ

For deliveries within South Korea, please visit the Korean version of the product page and check our online store. You may do so by first clicking on the small Korean flag in the top right corner of the page.


For orders in countries outside of South Korea, please note that we are currently in the process of making preparations. Stay tuned, as we will be updating you with further details soon. Your patience is greatly appreciated!

You can start contact our customer service by sending us an email at dogsplay.cs@sunnywt.com. Our team is here to assist you with any questions or concerns you might have!

Introduce Familiar Scents:

Placing items with your scent nearby can be beneficial. We recommend leaving something with a familiar scent to help your dog become more accustomed to dogsplay.


Maintain Consistent Exposure:

To help your dog become more comfortable with dogsplay, we suggest regularly watching dogsplay together. This consistent exposure can aid in their adjustment to the activity.

Yes, you can! 

To upload your personal pictures, simply tap the 'Add Photo' button on the screen of Dog Photo mobile app, and then select your desired photos from your gallery. 

Please keep in mind that once you've uploaded your own photos, the built-in free photos will no longer be available. This change is aimed at enhancing your customization experience.

With Dogflix, you can enjoy a total of 27 free episodes with 3 new free episodes being added every month. For Dog Music, we provide a curated selection of 24 free built-in music tracks designed to keep your dog's tail wagging.

Dogflix stands out with its unique advantage—utilizing the patented 'Dogfilter' technology. This technology is optimized specifically for dogs, enhancing visibility and creating a more engaging and captivating viewing experience tailored to our canine companions.

The motion sensor allows the product to activate when the dog approaches, even without the guardian initiating it. By default, it is set to OFF, but if you choose to use it, you can easily customize the distance, reaction time, and duration of sensor usage directly through the device.

Dogs are more sensitive to light than humans, which is why they may find bright visuals on screens less comfortable. 

The Dog Filter is designed to optimize your dog's viewing experience by adjusting the brightness to a level that's more suitable for their eyes.

Dogfilter, is a patented technology specifically tailored to the visual system of dogs, addressing issues such as red-green color blindness, malignant myopia, and high-motion vision. This innovative filter enhances blue and yellow tones, sharpens images, and optimizes the frame rate, providing our canine companions with a more accurate and smoother viewing experience.

1. Begin by connecting the Dogsplay main unit to your Wi-Fi network.

2. Next, install the Dogsplay app on your mobile device.

3. Ensure that your mobile device is connected to the same Wi-Fi network as the Dogsplay main unit.

4. With both devices on the same network, open the Dogsplay app to locate and connect with the main unit.


You may refer to the 'Quick manual' where you may download them in the DOWNLOAD menu.


Sunny Wave Tech Co., Ltd. ㅣ CEO: Kim Hak-Sun

Renewal Registration Number: 225-86-01048

Telephone: +82-70-78790392 ㅣ FAX: +82-2-6101-1006 ㅣ E-mail: dogsplay.cs@sunnywt.com